Refund & Cancellation Policy

Last Updated: April 23, 2026

At Lovfiora, we are committed to providing high-quality hygiene products. Due to the personal nature of our products, we follow a strict refund and cancellation policy to ensure safety and hygiene for all customers.

1. Order Cancellation

Orders can be cancelled only if they have not been shipped yet. Once the order is dispatched, cancellation requests will not be accepted.

2. Returns Policy

Due to hygiene and safety reasons, we do not accept returns on sanitary pad products once they are delivered.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by contacting our customer support.

  • Provide clear images of the product and packaging
  • Share your order details

After verification, we may offer a replacement or refund as applicable.

4. Refund Process

Approved refunds will be processed within 5–7 business days to the original payment method. The time taken for the amount to reflect may vary depending on your bank or payment provider.

5. Non-Refundable Situations

  • Opened or used products
  • Requests made after 48 hours of delivery
  • Incorrect address provided by the customer
  • Delivery failures due to unavailability of the customer

6. Contact for Support

For any refund or cancellation requests, please contact us:

Lovfiora
B727, Sainik Vihar, Kanker Khera
Meerut – 250001, India
Phone: +91 7017024533
Email: support@lovfiora.com